Our vision is to provide all customers with an honest assessment of their vehicles' needs, be able to attend to the repairs when the customer needs it done, and stand behind our workmanship. We're not happy unless the customer is thrilled with the experience and we have exceeded expectations.
Bill is the owner and an ASE-Certified Automotive Master Technician with more than 32 years of experience. Electrical and computer diagnostics may be his specialty, but Bill is a skilled technicianRead More »
performing virtually any repair, whether it's domestic or import, treasured classic or fine-tuned track car. More than just an owner, Bill truly is a hands-on mechanic who on any given day might repair tires, diagnose short circuits, install new brakes, then wrap up the evening with a few hours on restorations.
Bill's love of cars began as a young boy helping out at his parents' car wash in Chicago. In high school, Bill worked at a few auto repair shops including Flossmoor Standard. But his dreams were even bigger… so in 1988 he purchased his first automotive repair shop in Park Forest. Ten years later he expanded to a second location, now known as Flossmoor Family Automotive Repair. Bill served as President of the Viper Club of America, Illinois Region for eight years, where he and Tracy coordinated meetings, race events, cruises, tours and car shows. Bill's hobbies include racing his Viper, restoring old cars, visiting car shows, traveling and playing volleyball.Close
You’ll most likely spot Tracy in the front of the shop interacting with customers, but she knows almost as much about cars as the guys in the garage. Tracy wears many hats, from greeting customers at the front desk, to writing upRead More »
service orders and obtaining parts. She also skillfully manages the marketing and PR for the business. Tracy always takes the time to listen and enjoys getting to know her clients as more than mere customers. She takes pride in her work and family. In her spare time she enjoys watching her grandchildren, traveling, playing volleyball and spending time with family and friends.Close
In the garage, Douglas is jack of all trades, but his specialties are brakes and suspension. With 17 years of experience as a technician, Douglas can be best defined by his genuine friendliness and honesty with customers, understandingRead More »
the importance of earning their trust.
As Bill and Tracy’s oldest son, it’s no wonder Douglas started tinkering on vehicles when he was very young. Following in his father's footsteps, he’s made being a mechanic not only his career but also his passion. He is a huge Mopar fan, having restored his own 1974 Plymouth Duster, better known as "Dougster". He takes great pride in being a mechanic and working alongside his father in the family business. When he's not in the shop, Douglas loves to spend time with his lovely wife, Becky, their beautiful kids Giana and Dominic and dog Cooper. Douglas's hobbies include fishing, softball, bowling, art, and woodworking.Close
Tony is the youngest of Bill and Tracy’s 3 children, and certainly shares their love of cars in his genes. A certified tire technician, Tony could best be described as the logistics captain at Frankfort Family Automotive. He helps maintain the flow in the shop. That could include picking up parts for a repair, or picking up and dropping off a customer while their services are performed. Tony loves country music and like the rest of the family, covets American muscle cars. His dream machine? The “General Lee” 1968 Charger from Dukes of Hazard.Close
We utilize some of the most-advanced diagnostic equipment available. Coupled with decades of experience, we can identify the exact part or procedure that allows us to provide top-quality service, whether it's preventative maintenance, emergency repair, or inspections.
We provide you with the facts, a detailed quote, and sound advice to help you prioritize your maintenance and repairs accordingly. We take the time to explain the repairs carefully and show you exactly what is wrong. We will always get your approval before any work begins and our quotes are the bottom line.
Our team of highly qualified, professional technicians and service managers work together to complete your service on time and within budget.
We make your service experience our priority. Whether you need a ride from the shop, vehicle drop-off, or towed (sublet service)- we can accommodate your request.
We understand that your vehicle is a major investment and that is why when you choose Frankfort Family Auto Repair we care for your car as if it were our own. Our goal is to help you maintain a safe and reliable vehicle that you will rely on for many years.